Computer Services Section

 

Guided with the mission statement of the College and the Education Technology Center (ETC), the Computer Services Section aims to provide for responsive, effective and efficient computer-related services and support to the faculty, staff and students.

Computer Services Objectives:

The objective of the Computer Services Section is to work in cooperation with other departments to provide the highest quality of computing and communications facilities and support to fulfill the institution's mission of quality education and research In particular, the Computer Services Section strives to:

1. Provide essential help-desk services. i.e administrative and academic computer support; Local Area Network(LAN) support; microcomputer hardware and softwaer support, and various software application installation support;

2. Provide IT training to students and staff to keep in pace with the developments in IT; Ensure a reliable network infrastructure;

3. Provide services via the web or through other electronic channels to expose students in the use of computers in particular and in Information Technology in general, e.g. E-brary, E-learning.

 

ETC Latest News

The Educational Technology Centers-Computer Services Section conducted its annual projection planning at the ShCT old E-library on June 2, 2016.

The projection planning... Read more

ETC Staff Directory

ETC Event Calendar

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ETC News List

Posted on: Tuesday 7th June 2016
Posted on: Tuesday 10th May 2016
Posted on: Sunday 17th April 2016
Posted on: Monday 7th March 2016
Posted on: Monday 7th March 2016

CSS Services and Policies

  • Computer Laboratories serve as one of the major avenue of learning in the College of Technology especially in the IT department.
  • There are eleven (12) computer laboratories in the ShCT Main Building and four (4) computer laboratories in the new Engineering building. A qualified Lab Tech manages computer laboratory. All computer laboratories are equipped with latest computers like Dell, HP, Fujitsu and Lenovo. These computers are having core 2 duo to i7 processors which is the latest in the market. Open Laboratories and E-Library are provided to students for assignments, research and other activities they need for their courses.

  • ETC has Helpdesk/Workshop team in Main and Engineering building to support all software/hardware troubleshooting needed by both staff and students.
  • The Workshop team ensures effective and efficient service to all staff members and students.

    The following are the support and services offered by Workshop Team:

    • Installation of operating system(s), application software and other utilities
    • Installation of other computer peripherals
    • Computer hardware and/or software troubleshooting
    • Computer virus management
    • Desktop RAM/hard disk replacement/upgrade
    • Installation and troubleshooting of the following:
    • Printer/Copier
    • Fax Machine
    • Projector/Activboard
    • IP Phone
    • Workstation Internet accessibility
    • Wireless Internet connectivity and troubleshooting
    • College Email accessibility
    • College System installation and connectivity

  • The ETC Connect team is committed to provide timely technology news, technology development and helpful tips to all the readers.
  • ETC Connect team strives to improve every issue to entice the readers with its contents and designs.

  • The web and software development team continues to automate process in the college. The following programs/systems are developed in collaboration with IT Programmer.
    • Staff Portal (Request of Admin Services)
    • E-Mission Portal (for Admin)
    • Reservation of Rooms (MPH, Theater, VIP and Conference rooms)
    • Student Portal (Online voting system, Filing of Grievances online, Online request to repeat a course, Student Online Appeal)
  • To continually upgrade college website and introduce new concepts.
  • To ensure that the following online services are effective and efficient:
    • College website (www.shct.edu.om)
    • College e-mail for both staff and students
    • Staff and Student portals
    • E-library (Online Library system)
    • E-Learning
    • Online Registration
    • Library Information System
    • Skydrive
    • CloudMagic

  • To guarantee that training and workshops for staff and students are conducted on the use of learning equipment and materials.
  • To develop additional trainings like:
  • MS Word, Excel, Powerpoint, Publisher, Project & Visio
  • Adobe Packages
  • Virus Management
  • Network and Server Management
  • Computer Hardware Troubleshooting
  • Free Open Source software like (Sankore for Activboard)
  • eBrary
  • eLearning
  • Staff Portal
  • Student Portal
  • Plagiarism detection software
  • iBulk SMS
  • Orientation on ETC support and services
  • Check on students and staff feedback for improvement.
  • Designs and develops training and learning materials for staff and students.

  • CSS ensures that communication facilities are enhanced and most staff will have different means of communication to deliver and address issues urgently.
  • Give effective support in using wireless IP Phones to examination coordinators during examination.

  • ETC continues to provide means for all staff and students to contact ETC for any technical services and support through e-mail.
  • ETC assures that every e-mail is treated urgent and addressed properly.
  • The online e-mail is also used for sending announcements, tips and features new services of ETC.

  • Design and implement appropriate network/system policies to ensure efficient operation of the computer network.
  • Secures network and servers against viruses, hackers/crackers and other unauthorized access/intrusions by installing, configuring and maintaining anti-virus applications, firewall systems, intrusion detection software. Regular updates of servers’ operating system kernels and systems with latest patches, critical updates and service packs.
  • Identifies network and hardware malfunctions and takes appropriate and speedy actions to resolve the issue ensuring data/system integrity with less network interruption.
  • Ensures that staff, computer laboratories and library have access to internet as approved timetable and that students have access to file server at all times.
  • Creates and maintains file server accounts of students and staff.
  • Maintains records of backups, maintenance, inventories and all files for network, servers and security.
  • Assists in planning and acquisition of network, server and security equipment.
  • Coordinates timely repair of network, server and security equipment covered by third-party vendor maintenance or any equipment covered by warranty.

 

The technical support services provided are:

For personal computers/laptops:

  • Installation and/or troubleshooting of relevant application software and other utilities for academic use.
  • Wireless Internet connection.
  • Hardware troubleshooting.

For mobile devices/smartphones/phablets:

  • Wireless Internet connection is allowed.
  • Troubleshooting of wireless Internet connectivity and College e-mail connectivity using various mobile apps is allowed.

General:

  • Virus disinfection of USB flash drives/pen drives is allowed. Maximum of 8GB only.
  • Data recovery from external USB flash disk(s) except external mechanical hard disk(s) is allowed. Maximum of 8GB only.

GUIDELINES:

  1. All technical support requests should be made directly to the ETC workshop and its on-duty technical personnel during office hours only.
  2. Students should properly fill out a request form.

For personal computers/laptops:

  • Installation and/or troubleshooting of relevant application software and other utilities for academic use is allowed.
  • Wireless Internet connection is allowed.
  • Hardware troubleshooting is not allowed.
  • Installation of College’s licensed software is not allowed.
  • Formatting of PC’s internal hard disk drive(HDD) is not allowed.
  • Virus disinfection of PC’s internal hard disk is not allowed.
  • Troubleshooting of operating system and/or other application software not related to academic use is not allowed.
  • Installation of operating system, patches/service packs and other software not related to academic use(including anti-virus) is not allowed.

For mobile devices/smartphones/phablets:

  •  
  • Wireless Internet connection is allowed.
  • Troubleshooting of wireless Internet connectivity and College e-mail connectivity using various mobile apps is allowed.
  • Hardware troubleshooting is not allowed.
  • Virus disinfection of device’s internal HDD is not allowed.
  • Troubleshooting of other application software and/or operating system is not allowed.
  • Installation of operating system patches/services packs and other software (whether related to academic use or not) is not allowed.

General:

  •  
  • Virus disinfection of USB flash drives/pen drives is allowed. Maximum of 8GB only.
  • Borrowing of computer peripherals/equipment is not allowed.
  • Data recovery from external USB flash disk(s) except external mechanical hard disk(s) is allowed. Maximum of 8GB only.
  • Virus disinfection of external USB mechanical hard disk(s) is not allowed.
  • Students who leave their laptop inside the workshop for servicing should declare all items in the request form and to the servicing technician before doing so.
  • ETC workshop is not liable/responsible for any loss of item(s) resulting from the student’s failure to clearly declare such item(s) in the request form beforehand.
  • Students should acknowledge in the form that they have taken all declared items after servicing is completed. On-duty technician reserves the right to ask claimant their identification card.
  • Attempting to cause any computer system to fail is strictly prohibited.
  • Workshop facilities should not be used for nefarious activities.
  • Removing, disconnecting, tampering or otherwise interfering with any physical component of a computer system is not allowed unless told to do so by an on-duty CSS technician.
  • Loitering inside the workshop is not allowed.
  • Eating and drinking inside the workshop is not allowed as this may damage the equipment therein.
  • Mobile phones must be switched to silent mode while inside the workshop. Incoming calls should be answered outside the workshop.
  • Using workshop computer(s) and/or network resources to gain unauthorized remote access to other computers within the College is strictly prohibited.

Procedures:

  1. Student approaches any on-duty ETC workshop technician for assistance.
  2. Student fills out the CSS-F1-Request Form for Students completely.
  3. For laptops brought in to the workshop for servicing, the student completely declare all items in the form before leaving them to the servicing technician.
  4. On-duty servicing technician grants the request/solves the problem and informs the student whether it is fixed/repaired, otherwise, informs/instructs the student about other options/suggestions or limitation of the servicing policy for students.
  5. For claiming laptops brought in to the workshop after servicing has been completed, the claimant/student acknowledges the receipt of all items by filling up the acknowledgement part and affixing his/her signature in the form.
  6. On-duty servicing technician writes the appropriate remark(s), affixes his/her signature in the form and files it in a folder as evidence.

The technical support services provided are:

For College computers:

  1. Installation of operating system(s), application software and other utilities
  2. Installation/replacement/upgrade of other computer parts and peripherals
  3. Recommendation for computer unit replacement
  4. Computer hardware and/or software troubleshooting
  5. Computer virus management
  6. Desktop Internet accessibility
  7. Printer installation and basic troubleshooting
  8. College e-mail accessibility
  9. Student management system/College system installation
  10. IP phone installation and troubleshooting

For personal computer/mobile devices/smartphones/phablets:

  1. Wireless Internet connectivity
  2. Troubleshooting of wireless Internet connectivity and College e-mail connectivity using various mobile apps.

    GUIDELINES:

    1. All technical support requests should be channeled directly to the ETC workshop and its on-duty technical personnel during office hours only.
    2. Staff should properly fill out a request form.

    The technical support services are limited to the following:

    For College computers:

  3.  
  4. Installation of operating system(s), application software and other utilities
  5. Installation/replacement/upgrade of other computer parts and peripherals
  6. Recommendation for computer unit replacement
  7. Computer hardware and/or software troubleshooting
  8. Computer virus management
  9. Desktop Internet accessibility
  10. Printer installation and basic troubleshooting
  11. College e-mail accessibility
  12. Student management system/College system installation
  13. IP phone installation and troubleshooting

For personal computer/mobile devices/smartphones/phablets:

  1. Wireless Internet connectivity
  2. Troubleshooting of wireless Internet connectivity and College e-mail connectivity using various mobile apps.
  3. Installation of other application software which can exploit network vulnerability is subject for approval from the software screening committee.
  4. Data recovery from external USB flash disk(s) except external mechanical hard disk(s). Maximum of 8GB only.

 

Procedures:

General Requests

In cases where the damaged equipment is within the responsibility of a laboratory technician from other department/center but requires ETC to fix it:

  1. The staff requests any on-duty technician at the ETC workshop, may call through phone extension number 2880(Main building workshop) / 2961(Eng’g. building workshop) or send an e-mail at support@shct.edu.om.
  2. The staff fills out the CSS-F2-Request Form for Staff completely.
  3. On-duty technician assesses the request of the staff:
    1. In case of equipment request, the technician advises the staff to secure first the approval of his/her HoC/HoD and from the HoC-ETC. Once approved, the technician acts upon the request, write some remarks(if any), signs the request form and files it. Note: HoC-ETC may require the staff to write a formal request letter.
    2. In other cases where no further approval is required, the technician solves the problem and informs the concerned staff if it is fixed/repaired, otherwise, informs/instructs the staff about other options/suggestions. The technician affixes his/her signature on the form and files it.
    1. The technician from other department/center writes a report informing his/her Head of Department/Head of Center about the problem and forwards the report to the ETC Head of Center for action.
    2. ETC Head of Center assesses the problem and forwards it to the Computer Services Head of Section and assigns any on-duty workshop technician to solve/fix the problem.
    3. Workshop technician solves the problem and informs the concerned staff from other department if it is fixed/repaired, otherwise, informs/instructs him/her about other options/suggestions.
    4. The concerned staff acknowledges the receipt of any replaced part(s) provided by ETC. Workshop technician writes some remarks(if any), signs the form and files it.

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Contact information

Shinas College of Technology

Al-Aqur, Shinas

Sultanate of Oman,

P.O. Box 77

Postal Code 324

Tel: +968 2674 7471 | 2685 2800

Fax: +968 2674 7426

info@shct.edu.om